FAQ AND SUPPORT
App
Fleet
- Can a GenZe e-Bike or e-Scooter be adapted easily for handling small cargo?
- How is the battery charge managed on vehicles?
- Can the fleet e-Bikes and e-Scooters be tracked and secured easily?
- What are typical cost savings that could be expected from a GenZe fleet?
- How could my business use a GenZe fleet?
- How often will my GenZe need to be serviced?
- What happens if something breaks and I need a repair?
- Does GenZe provide fleet sales and service?
Our e-Bikes
- How do I register my GenZe e-Bike?
- Is there a sudden acceleration with the throttle?
- How does the GenZe Companion App work with my e-Bike?
- Can the display and battery be stolen?
- Will GenZe be adding the app to the 100 series bike?
- How do I get an e-Bike serviced or repaired?
- Is the GenZe e-Bike heavy?
- Is there a consumer product warranty on GenZe e-Bikes?
- How far will it go on a single charge?
- How fast do GenZe e-Bikes go?
- What differentiates GenZe e-Bikes from the competition?
- What’s an e-Bike?
- Where can I buy a GenZe e-Bike or GenZe e-Scooter?
Our e-Scooters
- Can I ride the GenZe e-Scooter in bike lanes?
- Can my GenZe e-Scooter be washed?
- Do I need a motorcycle license to ride a GenZe?
- Where can I go to get my GenZe e-Scooter charged?
- Is the GenZe e-Scooter heavy?
- Is there a consumer product warranty on the GenZe e-Scooter?
- Does the connected app provide service/diagnostics remotely?
- Where can I buy a GenZe e-Bike or GenZe e-Scooter?
- How fast will the GenZe e-Scooter go?
- How far will the GenZe e-Scooter go on a single charge?
Ownership
- How do I register my GenZe e-Bike?
- How do I get an e-Bike serviced or repaired?
- Do I need a motorcycle license to ride a GenZe?
- Do GenZe products come with a warranty?
- Can I ride my GenZe in the heat/cold/rain/snow?
- Where do I go to get my GenZe serviced?
- How do I use the GenZe app to run diagnostics?
- How often will my GenZe need to be serviced?
- What happens if something breaks and I need a repair?
- Does the connected app provide service/diagnostics remotely?
Service & maintenance
- How do I register my GenZe e-Bike?
- How do I become a GenZe retailer?
- Where do I go to get my GenZe serviced?
- Are there consumer warranties on your products?
- How often will my GenZe need to be serviced?
- What happens if something breaks and I need a repair?
- Does the connected app provide service/diagnostics remotely?