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GET $200 OFF YOUR GENZE SCOOTER PURCHASE. HURRY! OFFER ENDS 12-30-19 CODE: 11X200

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FAQ AND SUPPORT

About

  • How is GenZe connected to Mahindra?
  • What is Mahindra Rise?
  • What is the Mahindra Group?

App

  • How does the GenZe Companion App work with my e-Bike?
  • Will GenZe be adding the app to the 100 series bike?
  • Do I have to use the app with my e-Bike/e-Scooter?
  • How does the GenZe companion app connect to my e-Bike/e-Scooter?

Fleet

  • Can a GenZe e-Bike or e-Scooter be adapted easily for handling small cargo?
  • How is the battery charge managed on vehicles?
  • Can the fleet e-Bikes and e-Scooters be tracked and secured easily?
  • What are typical cost savings that could be expected from a GenZe fleet?
  • How could my business use a GenZe fleet?
  • How often will my GenZe need to be serviced?
  • What happens if something breaks and I need a repair?
  • Does GenZe provide fleet sales and service?

Our e-Bikes

  • How do I register my GenZe e-Bike?
  • Is there a sudden acceleration with the throttle?
  • How does the GenZe Companion App work with my e-Bike?
  • Can the display and battery be stolen?
  • Will GenZe be adding the app to the 100 series bike?
  • How do I get an e-Bike serviced or repaired?
  • Is the GenZe e-Bike heavy?
  • Is there a consumer product warranty on GenZe e-Bikes?
  • How far will it go on a single charge?
  • How fast do GenZe e-Bikes go?
  • What differentiates GenZe e-Bikes from the competition?
  • What’s an e-Bike?
  • Where can I buy a GenZe e-Bike or GenZe e-Scooter?

Our e-Scooters

  • Can I ride the GenZe e-Scooter in bike lanes?
  • Can my GenZe e-Scooter be washed?
  • Do I need a motorcycle license to ride a GenZe?
  • Where can I go to get my GenZe e-Scooter charged?
  • Is the GenZe e-Scooter heavy?
  • Is there a consumer product warranty on the GenZe e-Scooter?
  • Does the connected app provide service/diagnostics remotely?
  • Where can I buy a GenZe e-Bike or GenZe e-Scooter?
  • How fast will the GenZe e-Scooter go?
  • How far will the GenZe e-Scooter go on a single charge?

Ownership

  • How do I register my GenZe e-Bike?
  • How do I get an e-Bike serviced or repaired?
  • Do I need a motorcycle license to ride a GenZe?
  • Do GenZe products come with a warranty?
  • Can I ride my GenZe in the heat/cold/rain/snow?
  • Where do I go to get my GenZe serviced?
  • How do I use the GenZe app to run diagnostics?
  • How often will my GenZe need to be serviced?
  • What happens if something breaks and I need a repair?
  • Does the connected app provide service/diagnostics remotely?

Sales

  • How do I become a GenZe retailer?
  • Where can I buy a GenZe e-Bike or GenZe e-Scooter?

Service & maintenance

  • How do I register my GenZe e-Bike?
  • How do I become a GenZe retailer?
  • Where do I go to get my GenZe serviced?
  • Are there consumer warranties on your products?
  • How often will my GenZe need to be serviced?
  • What happens if something breaks and I need a repair?
  • Does the connected app provide service/diagnostics remotely?

Warranty

  • How do I register my GenZe e-Bike?
  • Is there a consumer product warranty on GenZe e-Bikes?
  • Is there a consumer product warranty on the GenZe e-Scooter?

ABOUT US

GenZe Miami and AmericanElectric are here to bring you the best products and services now in Miami! Come and experience the thrill of riding while changing the way we help our planet.

CUSTOMER SERVICE:

Phone: 305-767-3289

Email: online@genzeflorida.com

CONNECT AND LEARN MORE

  • CONTACT US
  • TERMS AND CONDITIONS
  • LEGAL
  • FAQ
  • OWNERSHIP

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